FREQUENTLY ASKED QUESTIONS (FAQ's)

Due to a high volume of inquiries, we may not be able to personally answer all messages, emails, and phone calls. We hope this page can answer all of your questions.

How can I apply?

You must submit an application with all required documents to Project BRAVO in order to apply for services. Project BRAVO has an application packet that covers all services available for download online. You can submit the application and copies of required documents via U.S. postal mail, by fax, or you can drop it off at secure drop boxes located outside of our centers.


If you do not have access to a printer, printed applications are available at the drop boxes located outside of our centers.

 
Do not submit applications without copies of all required documents or else it will severely delay the application screening process. The list of required documents is listed on the first page of the application. If you submit an application with no copies of documents, other complete applications will be approved ahead of yours even if you submitted your application first. Services cannot be provided until you submit an application, submit all required documents, and the application is reviewed and approved by Project BRAVO staff.


2020 applications will not be accepted after Friday, November 13, 2020 at 4:30 PM. If you do not make the deadline, you will have to wait for January 4, 2021 to apply for services.

Can I go into a Project BRAVO office and speak to someone in person?

Unfortunately, per Project BRAVO's COVID-19 safety protocols, our community centers are closed to the public. However, all centers have mailboxes with printed applications, and secure drop boxes to submit complete applications along with copies of required documents.

Can I track my application?

Due to high call and email volume, we are not currently giving application status updates. If you have a pending application, you will receive a phone call or email from Project BRAVO staff when your application is being reviewed. Keep in mind that submitting several applications to different centers may delay the screening and scheduling process. Project BRAVO staff may be calling from an unknown number or a blocked number and so be sure to answer all your calls so you will not miss Project BRAVO’s calls.

How long will it be until I hear back?

Our staff is currently screening an unusually high number of  applications. Based on the number of applications in our pipeline, it may take Project BRAVO up to 4 weeks from the day you dropped it off to review your application and determine if you are eligible for services. If the application is missing documents or signatures, it can delay the process by another two weeks. 


Project BRAVO will inform applicants through phone or email if they will receive services no later than December 18, 2020.  Keep in mind that submitting several applications to different centers may delay the screening and scheduling process.

Why does Project BRAVO require so many documents?

Project BRAVO programs and services are free to participants and are mostly funded with government and private grants. In order to provide services for free, funders require us to collect information from the households we serve as well as verify information such as identity, address, income, and other vital information. 


Applications cannot be screened for eligibility until all documents are submitted. If you submit documents after submitting your application, make sure you provide the name of the head of household and contact information so the document can be linked to the application.

 

I’ve been calling Project BRAVO and no one is answering?
Project BRAVO is experiencing an unusually high call volume this October and November and cannot answer every call. For several days we have recorded over 1,700 calls per day, but we only have 50 total employees and so, unfortunately, many calls will go unanswered. Project BRAVO’s phone system has pre-recorded messages that inform the public how to apply for services, what services are available, and other general information. You can also visit our website and explore different tabs to get needed information.

 

Due to the high volume of calls, we cannot provide status updates on applications.
 

When can I apply for 2021 Services?

Project BRAVO will begin accepting applications for 2021 on January 4, 2021. Updates regarding the application process will be shared on our website.

LOCATIONS

Central

Westside

Northeast

Eastside

Ysleta

Lower Valley

2000 Texas Ave. El Paso TX 79901

7000 5th St. Canutillo TX 79835

8815 Dyer St. Suite 300, El Paso TX 79904

14901 Whitetail Deer Dr. El Paso TX 79938

8908 Old County Rd. El Paso TX 79907

13680 Socorro Rd. San Elizario TX 79849

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