.png)
FREQUENTLY ASKED QUESTIONS (FAQ's)
Due to a high volume of inquiries, we may not be able to personally answer all messages, emails, and phone calls. We hope this page can answer all of your questions.
How can I apply?
You must submit an application with all required documents to Project BRAVO in order to apply for services. Project BRAVO has an application packet that covers all services available for download online. You can submit the application and copies of required documents at any center, drop it off at secure drop boxes located outside of our centers, or via U.S. postal mail.
If you do not have access to a printer, printed applications are available at all centers.
Do not submit applications without copies of all required documents or else it will severely delay the application screening process. The required documents are listed on the first page of the application. If you submit an application with no copies of documents, other complete applications will be approved ahead of yours even if you submitted your application first. Services cannot be provided until you submit an application, submit all required documents, and the application is reviewed and approved by Project BRAVO staff.
Who qualifies for assistance?
Project BRAVO has multiple funding sources, and each source has different requirements, including income guidelines. When we review your application, we look at your individual situation and see what programs you qualify for. Most programs have income requirements and use the Federal Poverty Level to determine your eligibility. See the income chart below:
2025 Federal Poverty Guidelines
Monthly guidelines are shown
*Please note that Project BRAVO bases income on the Health and Human Services guidelines, which are updated at the end of every January.
If you calculate that your income is above the limits, Project BRAVO still encourages you to apply. Our staff will look at your sources of income, and determine what amounts may be excluded.
Is assistance offered on a first come, first served basis?
As the designated Community Action Agency for El Paso County, we are mandated to serve vulnerable households first. Priority points are assigned to all households.
Priority points may be awarded to households based on the criteria listed below:
-
Very low household income
-
Age of household members
-
Persons with disability
-
High energy consumption
-
Mortgage default status
Can I go into a Project BRAVO office and speak to someone in person?
Yes, Project BRAVO offices are open to the public and you can ask staff general questions. Application processing will be available remotely through phone, email, or online services.
How long will it be until I hear back?
Depending on the volume of applications, it can take 1-4 weeks for your application to be reviewed for eligibility. If you have a pending application, you will receive a phone call or email from Project BRAVO staff when your application is being reviewed. If you do not receive a notice after 4 weeks, contact your center. If the application is missing documents or signatures, it can delay the process by another two weeks.
Why does Project BRAVO require so many documents?
Project BRAVO programs and services are free to participants and are funded with government and private grants. In order to provide services for free, funders require us to collect information from the households we serve as well as verify information such as identity, address, income, and other vital information.
Applications cannot be screened for eligibility until all documents are submitted. If you provide documents after submitting your application, make sure you include the name of the head of household and contact information so the document can be linked to the application.
I’ve been calling Project BRAVO and no one is answering?
We are currently experiencing an exceptionally high volume of calls—over 1,700 per day—with a dedicated team of just 42 employees working hard to serve our community. While we may not be able to answer every call right away, we want to make sure you have access to the information you need.
Our phone system includes pre-recorded messages with helpful details on how to apply for services, what programs are currently available, and other general information. You can also visit our website to explore the different tabs and resources at your convenience.
Please be sure you are calling our main number: (915) 562-4100. You can also find the direct extensions for our specific centers here. We appreciate your patience and look forward to assisting you.